Returns & Exchanges | 138 Foods, Inc.

At 138 Foods, Inc., we stand behind the quality of our products and offer a 30-day satisfaction guarantee on all non-perishable items. Due to food safety regulations, we cannot accept returns on opened food products, but we will gladly issue a replacement or refund for any damaged or defective shipments.

Return Process

1.
Initiate Your Request
Contact our support team within 14 days of delivery by emailing [email protected] with your order number and a brief explanation of the issue.
2.
Provide Documentation
For items damaged during transit or quality concerns, please attach clear photos of the product and its original packaging to your email for quick verification.
3.
Receive Authorization
Once approved, our team will provide a Return Merchandise Authorization (RMA) number and a prepaid shipping label if the return is due to our error or product defect.
4.
Refund Processing
After we receive and inspect your returned items at our warehouse, your refund will be processed back to your original payment method within 5 to 7 business days.